This 60 minute on-demand video presentation will discuss ethical considerations when communicating with clients.
ABA Model Rule 1.4 deals with an attorney's ethical obligations to communicate with their clients. Although the ABA is a voluntary association the majority of state bars mirror their professional conduct roles after the ABA's rules. Since paralegals are often placed in the position to communicate with clients it is important that they not only understand what this rule is and its implications, but also how to avoid subtle unauthorized practice of law traps when communicating with clients. State bars consistently cite client communication or the lack thereof as being one of the top reasons that clients file malpractice suits, so it is imperative that paralegals have a grasp of their managing attorney's ethical obligations regarding client communication. Although, client communication is an integral piece of the communication pie, communication also extends to other areas like the discovery process. A paralegal that does not have a firm grasp of their ethical obligations regarding client confidentiality can unknowingly breach and even waive the attorney client privilege by how communications are handled.
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This is an advanced legal communication course that focuses on customer service excellence and quality communication.
This is an advanced legal communication course that focuses on customer service excellence and quality communication with an emphasis on overcoming communication barriers. Due to globalization and the widespread reliance on technology the legal landscape is experiencing rapid change. Legal organizations are beginning to open practices and offices in other countries. It’s important for paralegal's to understand how important communication is to their careers. In order for paralegals to remain competitive they must ensure that they have a mix of technical and "soft skills". Some paralegals mistakenly assume that their technical ability or other skill sets will be their key to success, but without solid communication skills, the others become much less valuable. Technical skills are what gets you the job. Soft skills are what helps you to keep the job and grow in the paralegal career. In this on-line course paralegals and aspiring paralegals are provided with the tools and information that will allow them to conduct periodic progress checks on their performance which over the long haul will create systematic improvements in quality and productivity that is quantitative in nature. This approach to the paralegal career ensures that paralegals are utilized to their fullest capabilites and do not meander as legal secretaries. Overall this approach to completing paralegal specific duties will allow those who successfully complete the program to outperform and outearn their counterparts. Their are numerous studies that prove that those with Six Sigma training earn significantly more than their counterparts.
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